Asset Vision provides asset management services and technologies to government and corporate clients, including asset maintenance, asset register, operations, asset inventory and conditions, risk and compliance, and co-pilot technologies and services.
Asset Vision provides services to government and corporate clients, not individuals. Due to the commercial nature of our services, Asset Vision, for the most part, collects the information of individuals in their professional capacity. For example, we collect information of a client’s authorised contact person, as part of their role within the client organisation.
That being said, privacy (and the managing of personal data in accordance with law and community expectations) – is a core value for Asset Vision. It is also an important part of our relationship with our clients.
- give you clear information about our personal data handling practices,
- only collect personal data that is necessary for our functions,
- understand the purpose of our services, and restrict our use and disclosure of personal data in that regard, and
- take reasonable steps to keep the personal data we have secure.
Our personal data handling practices align with requirements sets out in the EU General Data Protection Regulation (GDPR) and other relevant data protection laws where we collect and store personal data of people outside of Australia.
Personal data is information that identifies a person (or could reasonably lead to them being identified).
When providing our services, we collect some (but not a lot of) personal data. The types of personal data we collect and process depends on our relationship with you. We generally collect and process personal data from the following groups of people:
- Website visitors – We collect some personal data when people visit this website.
- Clients and prospective clients – Our clients are organisations, companies, corporations and government departments or agencies. The personal data we collect includes details of the nominated contact person(s).
- Client employees, contractors, and crews – A range of personal data is collected from client employees, contractors and crews that interact with our technologies and services.
- Individuals whose personal data is held in client data – Sometimes we manage personal data held in client data (i.e., data that is owned and controlled by our clients).
- Folks who are interested in working for Asset Vision – We collect personal data of job applicants, and (where relevant) an applicant’s referees.
How we collect and process personal data depends on our relationship with you. In some circumstances we handle personal data as a data controller (i.e. we control and are responsible for the personal data we collect), and in other instances we handle personal data as a data processor (i.e. we process personal data for and on behalf of our client, and our client controls what we do with the personal data).
Personal data collected and processed
The types of personal data we collect and process are set out below.
We use external service providers to provide particular services and functions of Asset Vision. To provide these services and functions, those parties may collect and process personal data on our behalf. A listing of our service providers can be provided on request.
We collect and use analytics and cookie data from a person’s use of the website and our technologies to understand how people interact with our website (www.assetvision.com.au), and our web based and mobile platforms.
Data we collect and process when you use our website or technologies includes:
- How long you stayed on our website,
- Whether you clicked on external links via our website, and
- Approximate location of the device you used to interact with our website.
If you are a contact person for an organisation, we collect and process minimal personal data when you ask about our services. Enquiries can be made via phone, email, post, or when you submit an online ‘contact us’ form or request a demo online.
Data we collect and process includes the name of an organisation’s contact person, the organisation’s preferred phone, email and address details, and details of the enquiry or correspondence with us.
Client contact information
We collect and process personal data to get in touch with our client’s contact person(s) as part of providing our services. We generally collect this information when a client purchases a product or service from us. In this context, we usually only collect details of the nominated contact person(s), such as the contact person’s name, and the business email, phone and address they are using.
We also collect and process correspondence with our client (including in regards to sales, support and accounts), to provide service references and to assist in our staff development.
We may send promotional emails to a client’s nominated contact person. Whilst these emails may be sent to a client’s contact person, they are intended for our clients, i.e. organisations. If at any time the client wishes not to receive promotional communication from us, they can request to be removed from any mailing list by contacting us at email@example.com.
We collect and process payment information to provide our services. Payments are generally made when a client receives our invoice. When clients provide payment information to us, they will usually provide the payment information of the organisation; not an individual’s payment information.
There may be limited circumstances where personal payment information is provided to and processed by us (such as name on card, card type, amount purchased). We do not knowingly receive payment information of a person; rather, we ask our clients to use their approved corporate payment facilities.
Client employee, contractor and crew data
We collect and process personal data when our client’s employees, contractors and crews interact with our technologies and services. Personal data collected may include name, job roles, contact information, timesheet information, voice dictation and location.
We collect and process personal data when it is held in client data. Client data is owned and controlled by Asset Vision clients. An example of this is where a photo that contains a person’s image, or a car licence plate, has been collected and stored with client owned data.
Asset Vision Community forum information
Clients may participate in, or register an account for, our online forum – Asset Vision Community, available at https://community.assetvision.com.au/login . We may collect and process personal data from individuals acting on behalf of our clients, when they visit and participate in the forum. Personal data collected may include IP address, email address, posts and/or content that is submitted to the forum that is personal data, and feedback.
Before a client visits or participates in the Asset Vision Community forum, they must agree to the Asset Vision Community Terms of Service.
Data subject rights request or privacy complaint
When you submit a data subject rights request, or submit a privacy complaint, we use this data to process your request or investigate your concern, and to communicate with you. We collect and use your name, contact information and details regarding your request or concern.
When you apply for a job with us, we collect and process your personal data as part of the application (and, if successful, the hiring) process. Recruitment data we collect and process may include name, email, phone, address, resume and cover letter details and references.
Purpose of collection and processing
We collect and process personal data for a number of purposes, which have been described above. Our legal bases for doing this are set out in the table below.
|Legal Basis||We collect and use…||Purpose|
Asset Vision does this in our interest to support and promote your use of our services
|Client contact data||To send our clients promotional emails . Whilst these emails may be sent to a client’s contact person, they are intended for our clients, i.e. organisations|
|Analytics data – Essential data only
(see also: Cookie Notice)
|To ensure the proper functioning of our website, online forum and platforms|
We ask a person to agree to this. You can withdraw this consent at any time.
(see also: Cookie Notice)
Client contact data
|To answer your questions about our services or your request for an online demo|
|Data subject rights request data;
privacy complaint data
|To process your request or investigate your concern, and communicate with you|
|Asset Vision Community forum information||To personalise your experience of our online forum
To improve our community forum site and customer service based on feedback received
To send clients information and notifications in regard to the online forum, and to respond to your inquiries or questions
|Recruitment data||To process your job application and, if you are successful, to offer you a job and commence your employment|
We collect and process personal data to fulfil our contract with you.
|Analytics data – Essential data only
(see also: Cookie Notice)
|To ensure the proper functioning of our web based and mobile platforms used by you when accessing our services under contract|
|Client contact data||To enter into a contract with you
To communicate with you or provide you support as part of our services
To answer your queries, concerns or complaints
|Payment data||To accept payment for your purchase of our goods or services|
|Client employee, contractor and crew data||To communicate with a client’s employee, contractor or crew member(s) or provide them with support as part of our services|
|Client-owned data||To manage your data, as our client, in accordance with our contract with you. Some of this data may include personal data.|
|Recruitment data||To commence your contract of employment and to manage your employment with us|
Access to personal data by others
Asset Vision uses external parties to provide services and functions on our behalf, (e.g. we use HubSpot to store information about prospective clients and run marketing campaigns on our behalf). To provide these services, we may share personal data that relate to the services being provided. We ensure that service providers only process personal data for the purpose it was provided to them, and not for any other purpose. A listing of our service providers can be provided on request.
We do not sell or share personal data with any advertisers, sponsors, content providers, media outlets, law enforcement or other person or entity, unless:
- We have your express permission, or
- There is a lawful ability or requirement for us to do so.
The nature of our business means that we are unable to provide our services anonymously.
Personal data management
At Asset Vision, we securely manage and dispose of personal data that we collect and process, as outlined below:
We store data that we collect and process in ‘the cloud’. Data stored by us includes the personal data that we collect and process, as set out above. Personal data is stored exclusively in Australia and is replicated between two server sites.
We also use other service providers to store specific types of personal data (such as analytics and communications data) on our behalf. The personal data stored by third party providers relates directly to their functions and services. More information about our service providers can be provided on request.
The security of your personal data is important to us, and accordingly, we have implemented a range of data security practices and controls. We encrypt information entered into our platforms using secure socket layer technology (SSL), and follow generally accepted industry standards to protect personal data provided to us, both during transmission and once we receive it.
Protection of personal data from unauthorised access, disclosure, alteration or loss is a priority for us. Any concerns about the security of personal data collected or processed by Asset Vision should be reported to us at firstname.lastname@example.org.
We store your personal data for different periods, depending on the purpose that it was collected for. Where we no longer require personal data for the purpose it was collected, we will securely destroy that data.
Client data stored by Asset Vision (including personal data held in client data) is securely destroyed 45 days after the termination or expiration of the Subscription Terms of Service. The data stored in back up systems, however, is held for an additional 12 months (or longer if required by law), before being securely destroyed. However, if an EU citizen chooses to exercise their right to erase with a client, Asset Vision (as a service provider or data processor of our client) will delete all personal data requested generally within 28 days, including personal data held on back up systems.
At the termination or expiration of the Subscription Terms of Service, we will provide to our client a single copy of any (of their) client data in an industry standard database export format where requested by the client.
Asset Vision maintains a number of social media accounts, including a LinkedIn and YouTube account, for the purpose of marketing and publishing information about our services.
Data subject rights
Under various privacy laws, people have certain rights regarding to their personal data held by Asset Vision, including:
|Right to access||The right to access your personal data held by Asset Vision, and receive other information about that data.|
|Right to correct||The right to correct your personal data where you think it is incorrect or out of date.|
|Right to erasure||The right to require Asset Vision to delete all personal data we hold about you.|
|Right to object||The right to object at any time to certain type of processing of your personal data.|
|Right to data portability||The right to receive the personal data Asset Vision holds about you in an accessible format.|
|Right to restrict processing||In certain circumstances, you have the right to obtain a restriction on the processing of your personal data.|
If we hold personal data about you, we are happy to tell you what it is, update it, delete it, or stop using it. We will not however, tell someone else what personal data we hold about you (unless you give us permission or we are legally required or authorised to do so). If you would like to exercise any of your rights (in the table above) please contact us at email@example.com.
If you submit a data subject rights request to Asset Vision, where your personal data is held and controlled by our client, we will direct you to the appropriate organisation.
Questions and complaints
Phone: 1800 AVDESK
Suite 4, 799 Springvale Road
Victoria 3170 Australia
If you have made a privacy compliant and are not happy with how we responded to your concern, you are able to contact the Office of the Australian Information Commissioner (OAIC). The OAIC’s process is available here.
This policy was last revised on 20 April 2021.